FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us at 254-939-6533.

 

You may have a toilet leak that is difficult to detect, as these leaks are not always audible or visible. Other common sources of water loss include irrigation systems (sprinklers), automatic pool fillers, and outdoor faucets or hoses left on with the nozzle closed, which can cause the hose to burst. Please contact our office at 254-939-6533, and we will be happy to assist you in identifying and resolving the issue.

Please check your water meter and the surrounding area for any signs of leaks. Then, contact our office at 254-939-6533 to report low water pressure in your area so we can investigate further.

If your water appears cloudy or milky, it is usually caused by air in the lines. This can happen after recent repairs. Allow the water to sit for a few minutes so the air can dissipate. If the water is any other color, please contact our office at 254-939-6533 so we can investigate further.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required by state law to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Systems that use chloramine as a disinfectant must maintain a minimum level of 0.5 mg/L. Our disinfectant levels are tested daily to ensure your water remains safe.

Most likely, your water heater needs to be flushed. Caution: Most manufacturers recommend having a professional perform this service. If you choose to do it yourself, be sure to read the owner’s manual carefully to avoid injury or damage to the unit.

There are a few possible reasons your payment may not be reflected yet:

  • Your payment may not have been received.

  • A new bill may have been issued after your payment was made.

  • There may be a posting or timing delay.

Please contact our office at 254-939-6533, and we’ll be happy to review your account and resolve the issue.

Meter readings are taken on the 15th of each month, which is also the payment due date. In January 2026, we upgraded our meter reading software, and readings are now uploaded in real time instead of with a delay. Account balances are updated the same day.

If you have already paid your bill, your new bill will not be due until the 15th of the following month.