We now work with 811 for all of your line locate needs. Give them a call before you dig and we’ll be happy to mark them!
New Payment Options
We’re excited to share that Dog Ridge Water Supply Corporation has partnered with El Dorado and Intuity to bring you clearer, more detailed bills and greater control over your account.
How to Register
Getting started is easy!
Visit: https://pay.waterbill.com/login-drwsc-tx
Or scan the QR code located at the top right of your bill.
You will need your full four-digit account number to register, which can be found in the top right box of your bill. If you are registering before receiving your bill and know your account number is less than four digits, simply add one to three zero's before your account number to make it four digits. If you do not know what your account number is, please call our office at 254-939-6533, and we’ll be happy to help.
What You Can Do in the Portal
Once logged in, you can use the menu tabs to:
- Update your profile settings
- Manage notifications (choose how you receive new bills, due date reminders, payment confirmations, and announcements)
- Go paperless (optional)
- Link multiple Dog Ridge accounts under one login
(Note: If you choose auto-pay, it must be set up individually for each account.) - Enter and securely store your preferred payment methods
- Set up automatic payments
Auto-Pay Details:
- Drafts occur on the due date (the 15th of each month)
- ACH (bank draft) payments include a $1.95 flat fee
- Credit/debit card payments are charged up to 3.5%
What’s New?
- 12 months of usage history will now appear on your bill, making it easier to spot seasonal trends or potential leaks.
- Bills are now a full-page format (no more postcards!) and include a detachable bottom portion for customers who pay by check or money order.
- ACH auto-drafts will now draft the full remaining balance of your bill rather than a preset limit. This helps prevent disconnect notices due to draft limits being set too low.
- You can update your payment information directly through the portal at any time — no paper forms, no storing sensitive financial information in the office, and no need to wait for business hours.
If you have any questions or need assistance setting up your account, please contact us at 254-939-6533. We’re happy to help!
We appreciate the opportunity to serve you and look forward to providing an even better billing experience.
In Case of Emergency
If you need to report an after-hours line break, please call our on-call emergency technician at 254-721-0401.
PLEASE NOTE: Our technicians are unable to turn your water back on if it has been turned off due to non-payment. Please call our office during business hours (M-F 8am-4:45pm) to have it turned back on.
Boil Water Notice Rescinded
April 3, 2026
On April 1, 2026, the Texas Commission on Environmental Quality required the Dog Ridge Water Supply Corporation public water system, TX0140044, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of April 3, 2026.
If you have questions concerning this matter, you may contact Amber Dulle at 254-939-6533.
*Important Billing Update*
We want to inform our customers of an upcoming change to our billing cycle.
What’s changing?
Our billing cycle will be shifting from the current 15th of one month to the 15th of the next, to a new cycle that runs from the 1st through the last day of each month.
What to expect:
The May bill will be a one-time extended bill and will include usage from March 15 through April 30.
Because of this adjustment, your May bill will be higher than usual.
Beginning in June, billing will return to a normal monthly amount based on the new cycle.
Additional updates:
Due dates will now be the last day of each month.
Service disconnections for non-payment will occur on or around the 10th of the following month.
Your current bill, which was mailed out this week, is still due April 15th.
We appreciate your understanding as we make this transition to improve billing consistency. If you have any questions, please don’t hesitate to reach out to our office.
Thank you!
