We now work with 811 for all of your line locate needs. Give them a call before you dig and we’ll be happy to mark them!
New Payment Options
We’re excited to share that Dog Ridge Water Supply Corporation has partnered with El Dorado and Intuity to bring you clearer, more detailed bills and greater control over your account.
How to Register
Getting started is easy!
Visit: https://pay.waterbill.com/login-drwsc-tx
Or scan the QR code located at the top right of your bill.
You will need your full four-digit account number to register, which can be found in the top right box of your bill. If you are registering before receiving your bill and know your account number is less than four digits, simply add one to three zero's before your account number to make it four digits. If you do not know what your account number is, please call our office at 254-939-6533, and we’ll be happy to help.
What You Can Do in the Portal
Once logged in, you can use the menu tabs to:
- Update your profile settings
- Manage notifications (choose how you receive new bills, due date reminders, payment confirmations, and announcements)
- Go paperless (optional)
- Link multiple Dog Ridge accounts under one login
(Note: If you choose auto-pay, it must be set up individually for each account.) - Enter and securely store your preferred payment methods
- Set up automatic payments
Auto-Pay Details:
- Drafts occur on the due date (the 15th of each month)
- ACH (bank draft) payments include a $1.95 flat fee
- Credit/debit card payments are charged up to 3.5%
What’s New?
- 12 months of usage history will now appear on your bill, making it easier to spot seasonal trends or potential leaks.
- Bills are now a full-page format (no more postcards!) and include a detachable bottom portion for customers who pay by check or money order.
- ACH auto-drafts will now draft the full remaining balance of your bill rather than a preset limit. This helps prevent disconnect notices due to draft limits being set too low.
- You can update your payment information directly through the portal at any time — no paper forms, no storing sensitive financial information in the office, and no need to wait for business hours.
If you have any questions or need assistance setting up your account, please contact us at 254-939-6533. We’re happy to help!
We appreciate the opportunity to serve you and look forward to providing an even better billing experience.
In Case of Emergency
If you need to report an after-hours line break, please call our on-call emergency technician at 254-906-0716.
PLEASE NOTE: Our technicians are unable to turn your water back on after hours if it has been turned off due to non-payment. Please call our office during business hours (M-F 8am-4:45pm) to have it turned back on.
Boil Water Notice for Community Public Water Systems
June 10, 2026
Due to a blown valve, the Texas Commission on Environmental Quality has required the Dog Ridge Water Supply Corporation, TX0140044, public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).
The boil notice is limited to the following streets:
Dogridge Rd.
George Wilson Rd.
Audra Rd.
Stanley Rd.
Cordell Ln.
South side of Hwy-190
Salee Rd.
Cedar Tree Ln.
Jessie Rd.
Brent Rd.
Kimberly Dr.
Rory Rd.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.
Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you have questions concerning this matter, you may contact Amber Dulle at 254-939-6533.
At the time of this notice (6/10/26 at 2:25pm), repairs are expected to be completed within the next hour. At that time, operators will begin repressurizing the system which can take a few more hours.
Meter Replacement Project Starting Soon!
Attention Dog Ridge customers:
Beginning (tentatively) June 22nd, we will be starting a system-wide meter replacement project. All Dog Ridge customer meters will be upgraded to new ultrasonic meters.
What does this mean for you?
The new meters use ultrasonic technology to measure water usage more accurately. They capture all water flowing through your service line—down to every drop.
Meter readings will be transmitted electronically to our office three times per day. This allows us to monitor usage in near real time. If continuous water flow is detected (which may indicate a leak), we can notify you quickly—potentially helping you avoid high water bills and costly repairs.
With automated readings, our office will also be able to process monthly billing more efficiently. This change will reduce the 1–3 days currently required for radio meter reading, allowing our field staff to focus on other important work throughout the Dog Ridge service area.
Will this affect my bill?
Possibly. Many existing meters—especially older ones—may not fully capture all water usage. Even newer traditional meters are not as precise as ultrasonic meters. Because the new meters measure usage more accurately, some customers may notice an increase in their water bill.
What to expect during installation:
- Crews will replace both your meter and the meter box
- The area will be restored as close as possible to its original condition
- Before-and-after photos will be taken for documentation and regulatory compliance, including the recent lead & copper requirements
- Each meter will be geo-located for precise future access
Service interruption:
Water service will be temporarily interrupted during installation. Most customers can expect an outage of approximately 15 minutes. In some cases, this could extend up to one hour if complications arise. If a leak is identified on your side of the service line, the crew will make every effort to notify you.
We anticipate the full project will take up to three months to complete. Check our Facebook page for more updates. As the crew moves around, we will try to update Facebook with the neighborhoods being affected next so you can plan accordingly.
If you see our crews working in your area, feel free to give them a wave!
Thank you for your cooperation as we work to improve the reliability and accuracy of your water service.
Important Billing Update
We want to inform our customers of an upcoming change to our billing cycle.
What’s changing?
Our billing cycle will be shifting from the current 15th of one month to the 15th of the next, to a new cycle that runs from the 1st through the last day of each month.
What to expect:
The May bill will be a one-time extended bill and will include usage from March 15 through April 30.
Because of this adjustment, your May bill will be higher than usual.
Beginning in June, billing will return to a normal monthly amount based on the new cycle.
Additional updates:
Due dates will now be the last day of each month.
Service disconnections for non-payment will occur on or around the 10th of the following month.
Your current bill, which was mailed out this week, is still due April 15th.
We appreciate your understanding as we make this transition to improve billing consistency. If you have any questions, please don’t hesitate to reach out to our office.
Thank you!
